For Customers

How can we trust these trainers?

We only onboard trainers who are an enthusiast, has & doing projects, have atleast 3+ years of experience in that field. Plus, we also evaluate them based on our parameters, which includes questions from their fields and verifying through online proofs. We also share their profiles with our customers to understand them properly.

Free demo policies?

If you’re opting for training sessions for more than 4 sessions

  • Customer will get live 1-hour demo session with the trainer.
  • This will happen before training and customer can only opt for full refund if not suite your need.
  • Full refund will be valid for 6-hours from the demo session.

Below 4 sessions (like for assist/consult) customer will get

  • 1 Pre-recorded video from the trainer.
  • Full refund will be valid for 6-hours from the recorded video sent.

How much per/session last? and money policy for large amount?

We insist trainers to opt for 3 hours/day i.e 1 session and for large number of sessions (like more than 6 sessions) – we divide them into modules and customer have to pay per module consistent with time.

How does our payment system work in general? (for customer’s basic understanding)

  • We collect full final amount from the customer, before training.
  • We hold the amount until the final session is over.
  • After final training session, we transfer 90% of the amount to trainer.
  • Remaining 10% will be transferred after 3 Hrs of after-training session which validates for 2 weeks from the final training session.

Which softwares do we use for training?

It’s not a big secret, but we will only discuss that with selected trainer and customer. And we don’t use Skype or ‘Open-Source’ or ‘in-built’ LMS, these softwares don’t provide that level of experience.

We use software products which are worth $3Bn in the industry.

What if the trainer decided to cancel training in between training?

We assist the trainer and customer about the issue and whether he/she can reschedule it. If not, we refund customer money by cutting ‘our 5% service charge’. The trainer will not receive any amount and we assist customer for new trainer. Plus the trainer will get negative points, which will impact the trainer recommendation to other customers.

What if the customer decided to cancel before training or after 1st session of training session?

If the customer decides to cancel training after ‘6 hrs waiting time’ (from Demo session or demo video) or even after 1st session of training –

  • We then deduct ” full 1 session + 10% service charge” from the customer amount and refund it to customer.

What if customer’s feedback is bad after the ‘last training session’ (during 12hrs validity period)?

Payment will be still transferred to the trainer, but then the trainer will be excluded and get negative points from recommending to our new customers. (we’ll be maintaining a rating system from our end to sort all trainers according to their categories)

Can we get trainer’s phone number?

No, we maintain trainer’s privacy. Any conversation like video call and text assisting will be done within the app itself. Neither we share customer’s phone number.

‘3 + 3 hours’ during and after training assist policies?

  • These are two different sessions, and it’s upto the customer to utilize it. A trainer ‘must’ attend or schedule this if the customer asks for it. (or penalty will be raised)
  • A trainer can ‘increase’ this session hours (but cannot charge for them). We suggest trainers, to take the unattended questions during 3 hrs session – on text within the app.
  • ‘First 3 hours’ can only be utilized during training, not after the training.
  • Last 3 hours will be exhausted after 2 weeks of the final training session. (That’s when 10% of the remaining amount will be transferred to trainer)

What if the trainer insists on changing the schedule or don’t attend the sessions on time?

If the trainer insists on changing the schedule before training, it’s upon customer to reschedule or training will be canceled. In case of during training, customer can reschedule or cancel the training and apply for full refund. We’ll assist with trainer to understand the problem and refund full amount to customer (cutting our 5% service charge). Also, trainer will get negative points which we hamper his/her recommendation to new customers.

How many rescheduling are allowed by customer or trainer?

There can be many natural or un-natural reasons for not attending or rescheduling. We usually allow 2-3 rescheduling by trainer or customer during training.

How should we report misconduct or abuse?

You can message us directly within the app by mentioning @theenthu or Direct message. Since we keep the record of every text, audio and video conversation within the platforms, you can notify us immediately and we assist you personally during this situation.

Payment options for customers?

You can choose from online Banking, Paytm and Google Pay.

For Enthu Trainers

What are fixed packages and customized/personalized trainings?

  • Fixed packages are pre-formatted syllabus/curriculum made by trainer.
  • Personalized trainings- when customer demand changes according to their need and requirement to pre-formatted package or directly request us to organize training according to their needs and requirement.

What if the customer decided to cancel before training or after 1st session of training session?

If the customer decides to cancel training after ‘6 hrs waiting time’ (from Demo session or demo video) or even after 1st session of training –

  • We then deduct ” full 1 session + 10% service charge” from the customer amount and refund it to customer.
  • Trainer will get complete 1 session amount.

Free demo policies?

If you’re opting for training sessions for more than 4 sessions

  • Customer will get live 1-hour demo session with the trainer.
  • This will happen before training and customer can only opt for full refund if not suite your need.
  • Full refund will be valid for 6-hours from the demo session.

Below 4 sessions (like for assist/consult) customer will get

  • 1 Pre-recorded video from the trainer.
  • Full refund will be valid for 6-hours from the recorded video sent.

How much per/session last? and money policy for large amount?

We insist trainers to opt for 3 hours/day i.e 1 session and for large number of sessions (like more than 6 sessions) – we divide them into modules and customer have to pay per module consistent with time.

Do trainer have to share their personal number with the customer?

No, we maintain your privacy. Any conversation like video call and assisting will be done within the app.

What if customer’s feedback is bad after the ‘last training session’ (during 12hrs validity period)?

Payment will be still transferred to the trainer, but then the trainer will be excluded and get negative points from recommending our new customers. (we’ll be a maintaining rating system from our end to sort all trainers according to their categories)

‘3 + 3 hours’ during and after training assist policies?

  • These are two different sessions, and it’s upto the customer to utilize it. A trainer ‘must’ attend or schedule this if customer asks for it. (or penalty will be raised)
  • A trainer can ‘increase’ this session hours (but cannot charge for them). We suggest trainers, to take the unattended questions during 3 hrs session – on text within the app.
  • ‘First 3 hours’ can only be utilized during training, not after the training.
  • Last 3 hours will be exhausted after 2 weeks of the final training session. (That’s when 10% of the remaining amount will be transferred to trainer)

What if the customer decided to cancel training in between training?

We refund their money by cutting ‘number of hours spent on training + 10% service charge‘. The trainer will receive amount on = (“Total time spent” – 20% of our charge).

How do we calculate service charge to Enthu Trainer?

We take % per customer you quoted for each course/training

  • For personalized training – we take 30%
  • For Fixed Packages/Courses – we take 40%

How we charge customer and trainer?

We don’t charge customer, we only charge per package/training sold.

Referrer program for trainer?

We deduct our 10% (from 30% or 40%) for each candidate, and that 10% will be allocated to you.

Which softwares do we use for training?

We use Flock ( for communication between trainer and user), Zoom (for training and courses) and Razorpay (for payment gateway).

What if the trainer decided to cancel training in between training?

We assist the trainer and customer about the issue and whether he/she can reschedule it. If not, we refund customer money by cutting ‘our 5% service charge’. The trainer will not receive any amount and we then assist customer for new trainer. Plus the trainer will get negative points, which will impact the trainer recommendation to other customers.

Why should I record my live session and send it to you?

A trainer must send their recording of their ‘each live-session’ to us, so that –

  • We can share it with the customer. (obviously! )
  • If any issues or concerns are raised by customer or trainer, it acts as a proof.
  • It will be used for commercial or non-commercial proposes like for marketing, promotional, or even for your identity proof.
  • For doing that, we take full rights for the content created during and after training. The trainer can use that content as well.

What if the customer insists on changing the schedule or don’t attend the sessions on time?

If the customer insists on changing the schedule before training, it’s upon trainer to reschedule or training will be cancelled. In case of during training, trainer can reschedule or cancel the training and apply for compensation of conducted hours.

We’ll assist with the trainer and customer to understand the problem and refund the amount to customer (cutting conducted hours + our 10% service charge).

Trainer will get = (“Total time spent” – 20% of our charge)

How many rescheduling are allowed by customer or trainer?

There can be many natural or un-natural reasons for not attending or rescheduling. We usually allow 2-3 rescheduling by trainer or customer during training.

How should we report misconduct or abuse?

You can message us directly within the app by mentioning @theenthu or Direct message. Since we keep record of every text, audio and video conversation within the platforms, you can notify us immediately and we assist you personally during this situation.

How transaction will be done?

You can choose from online Banking, Paytm and Google Pay.